IT Support Specialist – Remote

January 4, 2025
$250 - $350 / month
Application ends: May 19, 2026

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Job Description

smartcareer is looking for a remote IT Support Specialist to join our global team. You will provide IT assistance to remote employees, handling everything from basic troubleshooting to advanced system configuration and support.

Key Responsibilities

  • Provide remote IT support to employees across various time zones.
  • Troubleshoot and resolve technical issues via phone, email, or remote access tools.
  • Manage and maintain cloud-based services, including file storage, communication tools, and VPNs.
  • Set up new employee devices, ensuring software installation and network access.
  • Create and maintain user accounts, permissions, and security profiles.

Skill & Experience

  • Operating Systems: Windows 10/11, macOS, mobile OS (iOS/Android)
  • Remote Tools: TeamViewer, Zoom, Remote Desktop Protocol (RDP)
  • Experience: 3+ years providing remote IT support in a distributed environment
  • Certifications: CompTIA A+, Microsoft Certified IT Professional (MCITP)